Where We Ship
We ship worldwide with only a handful of exceptions,
How We Ship
All of our products are shipped using Royal Mail signed for delivery services, you will receive a tracking number as soon as your purchase has been dispatched.
How Much Is Shipping
UK Shipping on Order over £100 is FREE
Royal Mail Standard Rates are charge on UK Orders under £100
International Shipping is calculated by weight and charged at standard Royal Mail rates
Returns
We accept returns within 14 days of purchase, when wishing to return an item please contact us prior to returning the item.
- The item must be RETURNED to us prior to any refund being arranged.
- The item must be returned to us in it's original condition, with tags attached, and original packaging
- The item must be returned in a re-sellable condition.
- You are responsible for the cost of returning the item(s) to us
- We cannot be held responsible for any items which are lost during return to us and therefore recommend that you use a trackable form of delivery such as recorded delivery, your local post office will be able to advise you on the most appropriate form of postage and any applicable insurance.
- Any item found to have been used or soiled will be exempt from our returns policy.
Faulty items
We do inspect all items prior to dispatch, however in the unlikely event that an item is found to be faulty or damaged we will provide a replacement item. The replacement will only be dispatched once the faulty/damaged item has been returned to us and received. Again please ensure that an appropriate trackable method of delivery is chosen via Royal mail. We will refund the return postage costs in this instance.
Items sent in error
In the unlikely event that you are sent an item different to the one which you purchased then we will replace the item upon return of the item sent in error. The replacement will only be dispatched once the wrong item has been returned to us and received. Again please ensure that an appropriate trackable method of delivery is chosen via Royal Mail, we will refund the return postage costs in this instance.
Distance Selling Regulations and Your Right to Cancel
Under the distance selling regulations you have the right to cancel your order for any item purchased on this website, for a full refund. Your cancellation rights expire 7 working days from the date you contact us or after 7 working days of receipt of the delivery. The distance selling regulations further specify when your cancellation rights expire. Cancellation is only deemed served if sent using one of the methods listed on our 'Contact Us' page.
Upon receipt of your cancellation request, we shall refund you in full as soon as possible, but in any event, no later than 30 days from receipt of your cancellation request.
When returning your item(s), it is important that you contact us beforehand (as stated above) and ensure that any items sent back are sent by a trackable delivery service. The cost of returning items to us is not refundable except in certain circumstances as detailed above when an item is faulty or sent in error. |
